JunxionlabJUNXIONLAB / CUSTOMER CARE
Privacy Policy
This policy explains how Junxionlab handles personal information in connection with our website, purchases, and customer support.
Who we are
Junxionlab is responsible for the personal information described in this policy. Contact us at [email protected] or write to Junxionlab, 9 Rue Roland Champenier, 58400 La Charité-Sur-Loire, France.
Information you provide
Depending on the services you request, you may provide your name, email, telephone number, company name, shipping and billing addresses, selected products and sizes, order information, payment-related information, and correspondence or return details. Please do not include card numbers or security codes in customer support messages.
How information is used
We use relevant information to respond to questions, provide requested services, process and fulfill orders, arrange delivery, handle returns and refunds, maintain necessary business records, and comply with applicable obligations. Where applicable, processing is based on steps requested before a contract, performance of a contract, legal obligations, consent, or legitimate interests such as administering our store and responding to support requests.
Service providers and partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Relevant information may also be disclosed where required by law or necessary to establish, exercise, or defend legal rights.
Browser storage and technical information
The website uses local browser storage to remember shopping-cart products, selected sizes, and quantities between visits. This cart storage does not contain checkout contact information or card details. Hosting services may process connection and request information, such as IP addresses, to deliver the website and administer their systems. We do not add marketing trackers or analytics tools to this website. See our Cookie Policy for details about browser storage.
Retention and international handling
Information is kept as needed for the purpose for which it was provided, relevant business requirements, and applicable legal obligations. The appropriate retention period depends on the type of record and the reason for retaining it. Our company is in France and serves U.S. customers; information may therefore be handled across national borders in connection with the services requested, subject to applicable data-protection requirements.
Your privacy rights
Depending on applicable law, you may have rights to access, correct, erase, restrict, object to processing of, or obtain a portable copy of your information. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing. Contact [email protected] to make a request. We may need information to verify your identity. You may also raise a concern with the competent data-protection authority.
Policy questions and updates
Contact us if you have questions about this policy or your information. We may update this policy to reflect relevant changes in our practices or obligations; the policy published on this page describes the practices addressed here.