JunxionlabJUNXIONLAB / CUSTOMER CARE
A little clarity.
Answers about choosing, caring for, and receiving your Junxionlab sleeve.
How do I choose a size?
Measure your laptop’s width, depth, and thickness, then compare all three measurements with the maximum device dimensions on the product page. Screen size alone does not establish fit. Allow for any case or attachment you intend to leave on your laptop.
What are the sleeves made from?
Essential and Fold use 50% wool / 50% polyester felt. Pocket, Contour, Studio, and Journey use a 100% wool felt body, with cotton lining or canvas panels as specified on the individual product page. Thicknesses are approximate. We do not claim waterproofing or a certified impact-protection rating.
How should I care for my sleeve?
Follow the care guidance on your product page. Gently remove surface dust, clean small areas carefully, and allow the sleeve to dry naturally. Construction-specific instructions apply to wool felt, blended felt, cotton linings, and canvas panels. Do not assume that a sleeve is machine washable.
Where do you ship?
We ship to street addresses in all 50 U.S. states and Washington, D.C. We do not currently deliver to U.S. territories, APO/FPO/DPO addresses, or P.O. boxes. Other countries may appear in the address selector, but checkout is restricted to supported destinations.
What does shipping cost?
Standard shipping is free on every order to supported addresses. No expedited shipping option is offered. Checkout displays shipping as $0.00 and tax as $0.00; this is not a statement that the products are legally tax-exempt.
When should I expect delivery?
Handling takes an estimated 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch. The combined estimate is 4–6 business days, not a guaranteed arrival date. Business days are Monday–Friday excluding U.S. federal holidays. The daily cutoff is 07:00 PM at fixed GMT−06:00 Central Standard Time (Chicago reference), with no daylight-saving adjustment. Orders before the cutoff on a business day begin their handling calculation that day; later orders and orders on non-business days begin on the next business day.
How are prices and payment shown?
All prices are in U.S. dollars. Review your items, selected sizes, delivery details, and total at checkout before authorizing payment. Any payment or order confirmation will depend on the actual processing result. Never send card details by email or in a support message.
Can I return my purchase?
Request a return within 30 days of receiving your item. For a change-of-mind return, the item must be unused, in its original condition, and in its original packaging. Email [email protected] with your order number and reason before sending anything back. Authorized returns go to our company address in France.
Who pays return shipping?
Junxionlab pays return shipping when an item is defective, damaged, incorrect, or the return results from our error. You pay return shipping for a change of mind, including the cost of sending the item to France. There is no restocking fee. Opening packaging to inspect a damaged, defective, or incorrect item does not remove your right to ask us for help.
When is a refund issued?
Once your refund is approved, it will be returned automatically to the original payment account within 10 calendar days. Contact support if you need help with a refund.
Can I cancel an order or arrange an exchange?
Contact [email protected] with your request. We will consider what can be arranged based on the actual order status and your applicable rights. We do not promise a fixed cancellation window or an automatic exchange service.
How do I contact you?
Use our Contact page or email [email protected]. Junxionlab is located at 9 Rue Roland Champenier, 58400 La Charité-Sur-Loire, France.